Complaints Policy

At Buckhurst Hill FC, we are committed to providing a safe, respectful, and inclusive environment for all our players, members, and supporters. If your experience has fallen short of the high standards we expect, we want to hear about it so we can investigate and make things right.

Your concerns will be treated seriously, confidentially, and handled strictly in accordance with our club procedures. Please download our full policy document below, or reach out to our dedicated team directly.

“We aim to acknowledge all formal complaints within 2 working days and, where possible, provide a full response within 21 days of acknowledgement.”